Cue Club
Terms of Use

CUE CLUB

Terms of Use

Cue Club Terms of Use

The Cue Club terms of use outlined below apply to all members upon registration to Cue Club.

The Cue Club membership program is open to all persons aged 18 years or older, excluding any Cue Clothing Co. and associated employees.

As a Cue Club member, you;

  • Agree to provide correct and valid information about yourself,
  • Are not authorised to provide details on behalf of another person
  • Automatically opt to receive regular communication from Cue pertaining to the Cue Club program and other Cue news, updates and offers by email, SMS, phone and/or post.
  • Registration as a Cue Club member, the use of your Cue Club card or signing in as Cue Club member at www.cue.cc is deemed to be the acceptance of these terms of use.
  • Membership information pertaining to Cue Club members, including all information collected at the time of signup and during the lifetime of the membership, will be held within a database and used in accordance with the Cue Clothing Co Privacy Statement. The Privacy Statement is available here: www.cue.cc/Customer-Info/Privacy-Statement

Cue Club - Terms and Conditions

  • It is the responsibility of the Cue Club member to update their membership account and ensure information and contact details are true and accurate.
  • Members must present their Cue Club card in-store store or, checkout as a Cue Club member online, to ensure each spend accumulates against their Cue Club account effective on 11 July 2016.
  • Each valid Cue Club purchase contributes towards your member spend for a period of 12 months from the date of each individual transaction. Each purchases will expire after 12 months or upon entry to Cue Club Black, whichever occurs first.
  • The Cue Club program is not available in Myer stores, Cue Birkenhead point, Cue DFO Brisbane, Ballantynes or third party franchise stores.
  • Cue customers can continue to earn MYER one points on Cue purchases made in Cue Myer Concessions. The MYER one program is not available in Cue stores.
  • By becoming a Cue Club member you consent to your information being held in a third party database and used for marketing and other purposes relating to the Cue Club program in accordance with the Privacy Statement.
  • Cue reserves the right to amend or replace these Terms of Use and the features of the Cue Club program at any time. Notification of change may be sent by email to existing members and/or displayed on the Cue website.
  • Customers may sign up to the Cue Club program in-store or online. Members who register at a Cue store will receive a Cue Club card at the time of joining. Members who register online and choose to request a card will receive their Cue Club card via direct mail approximately three weeks from the date of signup.
  • Replacement membership cards can be requested and issued in store upon presentation of photo ID. Acceptable forms of photo ID include a driver’s licence, passport or proof of age card. Replacement cards can be ordered online within a member's Cue account. Cue Club accounts can only be accessed online by signing in with a valid email address and password.
  • Members who wish to change their account email address should opt to do so via their Cue Club account or the 'Communication Preferences' function available within all Cue Club eDM communications. Members can also update their information at any Cue store upon presentation of photo ID. Members who choose to register an alternative email address will create a new account. Multiple member accounts cannot be merged.
  • To be eligible for a Birthday Reward you must provide your date of birth and a valid email address. Your date of birth can be provided at the time of sign up or added later by updating your Cue Club account online. Members may be required to provide photo identification to verify their identity when redeeming this reward in store. Only one Birthday Reward can be redeemed within a 12 month period per customer.
  • Cue Club Birthday Rewards are valid for 30 days from the date of issue. Birthday Rewards are issued and activated 7 days prior to your nominated date of birth and remain valid for 21 days after your birthday. The expiry dates of all Rewards are available to view at any time within a member’s Cue Club account. Extensions will not be offered on Rewards under any circumstances.
  • Cue Club Birthday Rewards redeemed will not contribute to or appear in a members spend total.
  • Cue Club Birthday Rewards cannot be transferred or redeemed for cash.
  • Layby payments cannot be made using a Birthday reward as a payment method.
  • Birthday rewards cannot be used as a payment method in conjunction with a gift card payment.
  • Rewards cannot be redeemed on phone orders.
  • Cue Club Birthday Rewards are not valid at Cue Myer stores, Cue Birkenhead point, Cue DFO Brisbane, Ballantynes or franchise locations.
  • Cue may refuse to add purchases or Rewards to a member's account if Cue considers the Cue Club membership has been used fraudulently or where the member is in breach of any of the Terms of Use of the Cue Club program.
  • Cue Club Birthday Rewards will be redeemed in the currency based on the location of the store where the Reward is being used. For example if redeeming a reward at a Cue store in New Zealand, the reward will be redeemed in NZD$. If redeeming a reward at a Cue store in Australia, the reward will be redeemed in AUD$. The Cue online store is based in Australia and as such all rewards redeemed online will be in AUD$.
  • Once a Reward is issued, a notification email is automatically sent to the member’s nominated email address. A reminder notification will also be sent before the reward expires. If a member has opted out of email as a communication method, no notification emails will be sent.
  • If the full value of a Cue Club Birthday Reward is not redeemed, any remaining value will remain valid until it is redeemed or expired, whichever occurs first.
  • If a Cue Club Birthday Reward is redeemed on a transaction that is later returned, the value of the Reward will be deducted from the total amount refunded and the Reward will not be reissued.
  • From time to time Cue may issue Rewards at their discretion. Any rewards issued will be bound by the same conditions as the ‘Birthday Reward’ unless otherwise stated
  • Cue Club Birthday Rewards commenced on 5 June, 2017 and cannot be backdated.
  • A Cue Club member can nominate their preferred method of communication or unsubscribe from any or all methods of contact within their Cue Club account. Cue Club members can also choose to terminate their membership at any time by selecting the ‘Delete Account’ option within their Cue Club account. Communication Preferences can only be accessed online by signing in with a valid email address and password. Deleted membership data may be stored for up to 12 months from the date of termination.
  • All shipping options are subject to Cue Shipping Terms and Conditions. Complete Shipping Terms and Conditions can be viewed at at www.cue.cc/Customer-Info/Shipping
  • Cue is not liable or responsible for any email communication to any member that is misdirected, lost or not received.
  • Cue is not liable or responsible for any Technical Issues that may cause damage to any computer related to or used in connection with a Cue Club membership.
  • Cue Club communications are predominantly sent via email to the email address nominated by the Cue Club member. Should a member opt out of email communication the member acknowledges they will not be notified of any status updates and or rewards pertaining to their membership by email. Any member who does not receive email communications can access this information by signing in to their account at cue.cc/CueClub
  • Other Cue Club communications may be sent via SMS to the member's nominated mobile number, or via direct post to the shipping address provided upon registration.
  • Cue Club reserves the right to request proof of age identification at in-store events where alcohol is being served.

Cue Club Black - Terms and Conditions

The Cue Club Black terms and conditions outlined below are in addition to the terms of use upon registration to Cue Club.

  • The Cue Club Black Cardholder program became effective on 11 July 2016. All purchases from this date, made in-line with the below terms and conditions will contribute to your spend.
  • To retain the Cue Club Black status a spend of AUD $2000 must be achieved in the 12 months from the date Black Status was reached (anniversary date). Purchases made in Cue Myer stores, Cue Birkenhead Point, Cue DFO Brisbane, Ballantynes or franchise locations are not attributed to your spend.
  • The Cue Club Black 10% off benefit is valid on full price product in Cue stores in Australia and New Zealand and at www.cue.cc only (including accessories). The 10% off benefit is not valid on sale items, or in conjunction with any other discount unless specified by Cue.
  • The 10% off benefits is not valid at Cue Myer stores, Cue Birkenhead point, Cue DFO Brisbane, Ballantynes or franchise locations.
  • Cue customers can continue to earn MYER one points on Cue purchases made in Cue Myer Concessions. The MYER one program is not available in Cue stores.
  • The 10% off full price will be attached to your Cue Club Black account for a period of 12 months from the date of attainment which will then be known as your anniversary date.
  • If the Cue Club Black cardholder spends $2000AUD or more by their anniversary date, their membership will be confirmed for a further 12 months and their points balance reset to zero. A minimum spend of $2000AUD must be maintained every 12 months to retain Cue Club Black status.
  • If the Cue Club Black cardholder does not spend $2000AUD by their anniversary date, their Cue Club Black benefits will cease with the membership reverting to Cue Club and points balance reset to zero.
  • In the event a Cue Club Black cardholder reverts to Cue Club and holds a Cue Club Black card, they may continue to use the card however any associated benefits will not apply. A new Cue Club card can be requested in-store or online.
  • Cue Club members will receive an email to notify them when they become a Cue Club Black Cardholder. To receive a physical card, you must update your details and request a card online. Members who choose to request a card will receive their Cue Club Black card via direct mail approximately four weeks from the date of signup.
  • On the member’s anniversary date, the continuation of their status will be confirmed or retracted based on their spend over the preceding 12 months.
  • If a Cue Club Black member does not reach the spend value of AUD $2000 within the 12 month period, however reaches this spend value after the 12 months. The date that the member reaches the spend value of AUD $2000 will become their new anniversary date.
  • Cue Club Black benefits cannot be redeemed on phone orders.
  • Cue Club Black benefits cannot be transferred between Cue Club Black accounts.
  • The following will not contribute to your spend total; purchases in Myer, Ballantynes or franchise locations, Gift Cards, cost of alterations and shipping and/or duties and taxes applied to international orders purchased at www.cue.cc
  • Cue Club Black 10% off full price benefit is valid on layby purchases. Layby purchases will not be attributed to your spend until the completion of the layby. Layby payments cannot be made using a Birthday Reward as a payment method.
  • Birthday rewards cannot be used as a payment method in conjunction with a gift card payment.
  • Rewards cannot be redeemed on phone orders.
  • Free express shipping and free returns apply to online orders delivered within Australia only.
  • Purchases cannot be added to a member account retrospectively in the event a member does not scan their card or nominate to attach a transaction to their Cue Club Black account.
  • Cue reserves the right to exclude certain items, events and promotions from its program including the ability to contribute to your spend or the earning and redeeming rewards. In the event of an exclusion limiting the ability to contribute to your spend or redeem a reward, details of the exclusions will be communicated via email terms and conditions and within the terms of use online at www.cue.cc/Customer-Info/Terms-Of-Use
  • To be eligible for a Birthday Reward you must provide your date of birth and a valid email address. Your date of birth can be provided at the time of sign up or added later by updating your Cue Club Black account online. Members may be required to provide photo identification to verify their identity when redeeming this reward in store. Only one Birthday Reward can be redeemed within a 12 month period per customer.
  • Cue Club Black Birthday Rewards are valid for 30 days from the date of issue. Birthday Rewards are valid 7 days prior to your nominated date of birth and for 21 days after. The expiry date of all Rewards is available to view at any time within a member’s Cue Club Black Account. Extensions will not be offered on Rewards under any circumstances.
  • Cue Club Black Birthday Rewards redeemed will not contribute and/or appear in a members spend total.
  • Cue Club Black Birthday Rewards cannot be transferred or redeemed for cash.
  • Cue Club Black cards are non-transferrable and remain the property of Cue.
  • In the event of a refund, purchases that have contributed towards a member becoming a Cue Club Black cardholder will be deducted from a member’s overall spend total.
  • In the event a Cue Club Black members spend enters a negative value, Cue reserves the right to remove Cue Club Black benefits at our discretion.
  • In the case of a Cue Club Black membership being closed, unsubscribed or cancelled, all account information will be deleted. This includes purchase history, available and redeemed Rewards, and progress toward your next reward. Deleted membership data may be stored for up to 12 months from the date of a membership being cancelled.
  • Cue may refuse to add purchases or Rewards to a member's account if Cue considers the Cue Club Black membership has been used fraudulently or where the member is in breach of any of the Terms of Use of the Cue Club program.
  • Cue reserves the right to cancel a Cue Club Black membership and cease communications without prior notice. You will have no claim for the loss of benefits in the event of cancellation of your Cue Club Black membership if Cue considers the membership has been used fraudulently or where the member is in breach of any of the Terms of Use of the Cue Club program.
  • Purchases made in Cue stores may take up to 24 hours to register on a Cue Club Black account.
  • Cue will not be liable if a benefit cannot be redeemed at desired time of purchase as a result of, but not limited to, any of the following: internet outages, electrical outages, technical failure, or banking and EFTPOS hardware malfunction.
  • Purchases will be added to a Cue Club Black account in the currency of the country in which the purchase was made.
  • Cue Club Black Birthday Rewards will be redeemed in the currency based on the location of the store where the Reward is being used. For example if redeeming a reward at a Cue store in New Zealand, the reward will be redeemed in NZD$. If redeeming a reward at a Cue store in Australia, the reward will be redeemed in AUD$. The Cue online store is based in Australia and as such all rewards redeemed online will be in AUD$.
  • Once a Reward is issued, a notification email is automatically sent to the member’s nominated email address. A reminder notification will also be sent before the reward expires. If a member has opted out of email as a communication method, no notification emails will be sent.
  • If the full value of a Cue Club Black Birthday Reward is not redeemed, any remaining value will remain valid until it is redeemed or expired, whichever occurs first.
  • If a Cue Club Black Birthday Reward is redeemed on a transaction that is later returned, the value of the Reward will be deducted from the total amount refunded and the Reward will not be reissued.
  • From time to time Cue may issue Rewards at their discretion. Any rewards issued will be bound by the same conditions as the ‘Birthday Reward’ unless otherwise stated.

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