Shipping

If you are located in Victoria, we are now offering free shipping & returns on all online orders in Victoria while our Melbourne stores are temporarily closed.

Due to high demand we are currently experiencing some delivery delays. Our team and courier partners are processing orders as quickly as possible in line with government regulations. We kindly ask for your patience during this time.

Shipping within Australia

We've introduced 3-hour* delivery throughout Australia!
Need it now?

We’re excited to announce that we are now offering 3-hour delivery nationally!

Place your order prior to 2pm AEST on a weekday to take advantage of this innovative new offering or schedule a day and time that suits you up to seven days in advance.

This priority service will appear as a delivery option at checkout if your order is available at one of our stores within proximity of your delivery address.

Our commitment to providing you with flexible delivery options now extends to allowing you to choose the best delivery timeframe for you.
10am - 1pm
1pm - 4pm
4pm - 7pm

Your 3-hour delivery will be sent from your closest Cue store within a 30km radius dependent on style availability.

Some exclusions currently apply, including the below locations:

Australian Capital Territory
Charlestown 
Darwin
Kotara
Tasmania
Townsville
Wollongong

 

Questions about shipping?

The information below covers your current shipping options when shopping online, plus expected delivery timeframes and associated costs. If you have more detailed questions, contact our customer service team on [email protected] for advice.

 

Shipping within Australia

What are my shipping options when shopping online?

Standard Shipping:

  • For all online orders Australia wide standard shipping is free for orders over $250.
  • Standard shipping is $10 for orders under $250.

Express Shipping:

  • For all online orders Australia wide express shipping is free for orders over $400.
  • Express shipping is $12 for all orders under $400.

*Free shipping thresholds are subject to change at any time, including but not limited to promotional and sale periods. Any changes will be communicated via email and on the website at the time.

All shipping rates are for online orders only and do not apply for purchases in Cue stand alone or Myer stores. Online orders made via Click & Collect and Store to Door incur stand alone store shipping rates if required to be posted. Please contact these stores directly for their shipping rates.

When can I expect to receive my order?

This depends on where you’re located and the postage speed you have selected when checking out. We have provided some general guidelines below, though you will be able to track your individual delivery once it has been dispatched:

 

Delivery location

Standard

Express

NSW - City/Suburb

2-3 days

1-2 days

NSW - Regional 

2-3 days 

1-2 days

QLD - City/Suburb 

2-3 days 

1-2 days

QLD - Regional

3-4 days 

2-3 days

VIC - City/Suburb 

2-3 days

1-2 days

VIC - Regional 

3-4 days 

2-3 days

ACT -City/Suburb

3-4 days

2-3 days

ACT - Regional 

4-5 days

3-4 days

SA - City/Suburb

3-4 days 

2-3 days

SA - Regional

4-5 days

3-4 days

WA - City/Suburb

4-5 days

2-3 days

WA - Regional

5-6 days 

4-5 days

TAS - City/Suburb

3-4 days

2-3 days

TAS - Regional 

4-5 days

3-4 days

NT - City/Suburb

3-4 days 

2-3 days

NT - Regional  

5-6 days

3-4 days


Orders are dispatched between 9:00am and 3:00pm AEST Monday through Friday (excluding public holidays). Orders received after 3:00pm AEST or outside of AEST business hours will be dispatched the following business day.Please note that the delivery times listed should be treated as estimates only. Expected delivery timeframes commence from your parcel being dispatched.

Whilst we make every effort to ship your order within the timeframes supplied, unforseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, mid season sale, end of season sale, and holiday periods (including public holidays). In the event you have paid for shipping and your order is delayed during a peak trade period, please contact our customer service department for a shipping refund.

If you have ordered more than one item, you order may arrive in more than one package. You will receive a separate dispatch email and tracking number for each  item/s you have ordered. This allows us to get your order to you as quickly as possible. 

How will I know how much shipping will cost?

When it comes to selecting a shipping method and speed, you have a few options. Advice specific to the pricing of the garment you are viewing can be found just above the size selection, or you can alternatively click ‘Delivery and collection options’ on the product page to confirm what options are available to you.

A final shipping cost will be automatically calculated when completing your purchase at checkout, based on the delivery location, shipping service selected and Cue Club membership. The service that will best suit your needs will be automatically selected, making checkout simple. All shipping charges are non-refundable. If shipping to a business please include the business name and full address at checkout.

Will I be able to track my order?

Yes! Once your order has been dispatched from our distribution centre an email will be sent with your parcel tracking number and a link with which you can click to check the status of your delivery.

What if no one is available to sign for my delivery?

We now offer Authority To Leave ‘ATL’ for express & standard delivery options via the Cue website & in-store for delivery orders.

If no one is available to sign for your order, the courier will follow the delivery instructions that were provided in checkout or in-store.  By selecting one of the below delivery instructions in checkout, you will be authorising the courier to leave your order at the nominated shipping address without requiring you to sign for delivery. 

  1. Leave near the front door
  2. Leave out of the weather
  3. Leave at reception
  4. Take to the nearest post office
  5. Other (please specify)

The courier will only leave your order if there is a safe place to leave this. In the instance there is no safe place to leave the parcel, the driver will return the parcel to a post office or collection point.

In selecting options 1,2,3 or 5 (as listed above), the only confirmation of delivery that will be available to prove receipt of your order will be obtained from the driver as their will be no signature taken. Thus, Cue cannot be held responsible for any parcels that are lost, stolen or damaged as a result of selecting delivery options 1,2,3 or 5. 

If you opted for the driver to take your parcel to the nearest post office, the driver will leave a delivery card at the nominated delivery address. If this occurs an email will also be sent to notify you of the attempted delivery and the location of the parcel, once it has been redirected  to the nearest Australia Post Office for collection.

To collect the parcel the delivery card must be presented with a form of photo identification. Parcels must be collected within 10 business days from the date it is received by the local Post office. If the parcel is not collected within this timeframe it will be returned to sender.

Shipping within New Zealand

For information regarding shipping and collection options in New Zealand, please visit www.cue.cc/nz/Customer-Info/Shipping

 

Shipping Internationally

 

Current Offers

 

Do you ship internationally?

Yes! We ship to over 40+ countries;

Austria
Belgium
Cambodia
Canada
China
Cyprus
Czech Republic
Denmark
Fiji
Finland
France
Germany
Greece
Hong Kong
Hungary
Ireland
Italy
Japan
Korea, Republic Of
Luxembourg
Malaysia
Maldives
Malta
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Saudi Arabia
Singapore
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
United Arab Emirates
United Kingdom
United States

We provide guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. 

What options do I have when shipping internationally?

Your options will depend on your delivery country and will be displayed at checkout.

How much will shipping cost?

There is a $15 AUD flat shipping rate to all countries from 1 March 2020 until further notice. 

Free express shipping is valid for orders over $400 to the following countries from Friday 1 March 2020 until further notice. Discount will be applied automatically at checkout.

- Singapore

- United Kingdom

- United States

- United Arab Emirates

- Hong Kong 

How are duties and taxes calculated?

Duties (or customs tariffs) are set by the destination country customs authorities. They are determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within checkout. If applicable, you will have to pay duty and tax/VAT at checkout. 

Will I need to pay any additional charges when my order arrives?

All duty and tax/VAT will be calculated and paid during checkout, so there will be no additional costs due upon delivery. If there are any issues with this, please contact [email protected] to assist.

Will you provide international tracking?

You will receive tracking information once your order is dispatched.

When will my order be dispatched?

Orders are dispatched on the same or next business day Monday through Friday (excluding public holidays) depending on the time you place your order relative to Sydney time (this is where your order is being shipped from).
Whilst we make every effort to ship your order as quickly as outlined above, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, seasonal sales and holiday periods (including public holidays). If you have questions or concerns, you can contact customer care via email at [email protected] for advice.

 

Choose Your Region

We ship to 35+ countries

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