Click & Collect in 30 minutes
Buy online and collect from your favourite store within 30 minutes of placing your order!*
Cue is committed to continuing to offer excellence in customer service. We are excited to introduce Click & Collect with greater flexibility.Shop online now and collect in your favourite store within 30 minutes of placing your order.
- Shop online at www.cue.cc
- Select ‘Collection’ from your preferred store during checkout*
- Confirm your order
- Collect in-store
*30 minute Click & Collect service is available on orders that say ‘Collect In-Store: Today only’ . Items showing as being available within 1-3 business days will not be available for 30 minute collection as they will be sent from our distribution centre to your selected store. In the unfortunate event that your selected store is unable to fill your order, you will be contacted by our customer service team to provide alternative options.
All the convenience of securing your size and paying online, with the added benefit of being able to collect your purchase from store in your time at no charge.
Full collection and delivery options can be viewed on the product page or selected for each item during checkout.
- Items currently available will show as being available for collection today where the store is one hour from end of trade. Otherwise, it will be available the next day. You will be notified once your order is ready, so ensure you wait for this email and text message before visiting your chosen store.
- Items not available in the collection store but available in the distribution centre will show as being available within 1-3 business days and will not be available for 30 minute collection. These items will be sent to your nominated store and you will be notified once they arrive and are ready for collection.
All orders completed using the collect in-store option will require a valid mobile number to be supplied in order to receive a collection notification. These text messages cannot be opted out of.
Should you wish to make any changes to your order, contact our customer service team for assistance (details below) rather than contacting the collection store directly.
If your selected store is unable to fill your order, you will be contacted by our customer service team to provide alternative options.
When collecting your order in-store, you will need to show a copy of the invoice emailed to you once we have advised that your order is ready. You may also be asked to show photo ID at the point of collection.
If a Click & Collect order is not collected within three weeks of placing the order, the order will be cancelled and refunded back onto the original method of payment. This will be communicated via email to the email address provided for the order.
Your favourite store will be automatically set as your closest Cue store depending on your current location. You can change this by either clicking through at the top of your screen, or when searching for availability of a style. Our collect in-store option will only be available in Cue stores and excludes our Cue Myer locations.
Any items chosen for delivery to your residential or business address will adhere to current shipping standards. For more information regarding our shipping policy, please visit https://www.cue.cc/Customer-Info/Shipping
Our online returns policy applies to all purchases made online, regardless of whether they are delivered or collected in-store. Please visit https://www.cue.cc/Customer-Info/Returns for all information relating to returns.
*In-store collection is currently only available at Cue stores within Australia and excludes Cue Myer stores.